Effective Date: August 7, 2026
Because all products are freshly made to order, cancellations and refunds are limited.
Orders may be cancelled up to 24 hours before the scheduled preparation begins. Any advance paid may be adjusted or refunded at Ozee's discretion.
Customized cakes require significant preparation and planning. Once preparation has started, cancellation requests cannot be accommodated.
Refunds will be considered only if:
Refunds, where applicable, will be processed within 5–7 business days.
Since all products are perishable food items:
If there is an issue with your order, please contact us within 2 hours of delivery or pickup with photographs, and we will review the matter promptly.
For refund requests, contact us at hello@ozees.in or +91 99009 51492.